Last updated: 19 September 2026
These terms and conditions apply to all work carried out by ADT Locksmith ("we", "us", "our"). By requesting or accepting our services, you agree to the terms set out below.
We provide residential and commercial locksmith services across London, including emergency call-outs, lock installation and repair, key cutting, uPVC door mechanism repairs, access control, and related security work.
Where possible we provide an estimated price before work begins. Labour and parts may increase based on the complexity and level of security of the job discovered on site - the locksmith will always inform you of any variation in price in advance before proceeding.
Our emergency call-out or standby rate starts from £250. In genuine emergencies - including but not limited to fires, gas emergencies, flooding, travel emergencies, or a child or elderly person locked in a property - where life or safety is at risk, you should always call 999 or 101 first. If we attend an emergency of this kind, the final price may not be confirmed until after the job is completed.
Payment is due on completion of the work unless otherwise agreed in writing. We accept card and bank transfer payments.
You may cancel at any time free of charge. We do not charge a call-out fee for attending your job. However, if a locksmith has already arrived at the property before you cancel, a late cancellation fee of £50 applies to cover the visit.
We do not accept returns on used products.
We always aim to arrive within 30 minutes of your call, though this may vary depending on traffic and other factors beyond our control.
All locksmith work is guaranteed for 12 months for labour and parts, unless caused by misuse, accidental damage, or unauthorised third-party interference.
Our services are carried out either by our own employed locksmiths or by approved and skilled partner locksmiths, individuals, or companies, at the customer's provided address (such as a home or business premises). Where a job is carried out and invoiced by one of our partner companies, the guarantee for that work is provided by that company, and any questions about the job should be directed to whoever carried it out. We do not accept any liability for an invoice not issued by us.
For lockout call-outs, we may ask for proof of identity or proof of address/ownership before carrying out non-destructive entry, in line with standard locksmith industry practice.
We take reasonable care in carrying out all work. We are not liable for pre-existing damage or faults not caused by us, or for issues arising from customer-supplied parts or materials.
Any personal information you provide is used only to deliver our services and respond to your enquiry, and is never sold or shared with third parties.
We may update these terms from time to time. The version published on this page is the one in effect at the time of your booking.
If you have any questions about this page, please get in touch: